Pharmacy Technician - Prior Authorizations (Work from Home)

About the position Were building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At reputed company, youll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and reputed company in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time. Position reputed company The Tech I, Prior Authorizations takes in-bound calls from providers, pharmacies, members, etc providing reputed company and courteous phone assistance to reputed company callers through the reputed company based prior authorization process. Maintains complete, reputed company and accurate documentation of reviews. Transfers reputed company clinical questions, escalations and judgement calls to the pharmacist team. The Tech I will also assist with other duties as needed to include but not limited to: outbound calls, reviewing and processing Prior Auths received reputed company fax and ePA, monitoring and responding to inquiries reputed company department mailboxes and other duties as assigned by the leadership team. Additional responsibilities to include but not limited to the following: Effectively manage work volume by handling inbound calls/fax/ePA requests utilizing appropriate courteous and reputed company behavior based upon established standards. reputed company with departmental, company, state, and federal requirements reputed company processing reputed company information to ensure accuracy of information being provided to reputed company customers. Communication with other internal reputed company regarding determination status and results (seniors, pharmacists, appeals, etc.) Identify and reputed company clinical inquiries to the pharmacist team as appropriate. Other duties assigned, for example faxes, sorting, email boxes, CAS maintenance, etc. Responsibilities Takes in-bound calls from providers, pharmacies, members, etc providing reputed company and courteous phone assistance to reputed company callers through the reputed company based prior authorization process. Maintains complete, reputed company and accurate documentation of reviews. Transfers reputed company clinical questions, escalations and judgement calls to the pharmacist team. Assist with other duties as needed to include but not limited to: outbound calls, reviewing and processing Prior Auths received reputed company fax and ePA, monitoring and responding to inquiries reputed company department mailboxes and other duties as assigned by the leadership team. Effectively manage work volume by handling inbound calls/fax/ePA requests utilizing appropriate courteous and reputed company behavior based upon established standards. reputed company with departmental, company, state, and federal requirements reputed company processing reputed company information to ensure accuracy of information being provided to reputed company customers. Communication with other internal reputed company regarding determination status and results (seniors, pharmacists, appeals, etc.) Identify and reputed company clinical inquiries to the pharmacist team as appropriate. Other duties assigned, for example faxes, sorting, email boxes, CAS maintenance, etc. Requirements 6 months experience in customer service or reputed company center environment Must be reputed company to work from home, this is a 100% work from home position Have wired high speed internet reputed company to apply basic computer skills. Knowledge of reputed company Office Suite: reputed company and Word required; reputed company, reputed company, PowerPoint, Visio preferable. Keyboard skills essential. Basic pharmaceutical knowledge pertaining to terminology, calculations, and protocols. reputed company-to-haves Must be reputed company to multitask and utilize multiple system applications simultaneously. Must be reputed company to utilize available resources independently and reputed company high reputed company work. Must be reputed company to reputed company presented information, display motivation, reputed company development and problem solve. Ability to adapt and change with workflow and shifting priorities. Must possess excellent written, verbal, grammar, and listening communication skills. Must be reputed company to deal with a diverse customer reputed company (reputed company) in a friendly and confident manner. Ability to maintain confidentiality of PHI (Protected reputed company Information). Benefits medical dental reputed company coverage reputed company time off retirement savings reputed company wellness programs .