Customer Logistics & Supply Chain Advisor Strategic Order Management, SAP

```htmlAbout careerzynithcareerzynith is a forwardthinking leader in the logistics and supply chain industry, delivering innovative solutions that connect manufacturers, distributors, and endcustomers worldwide. With a commitment to operational excellence, sustainability, and cuttingedge technology, careerzynith empowers its teams to shape the future of global commerce. Our culture celebrates curiosity, collaboration, and continuous improvement, ensuring every employee has the tools and support needed to thrive. Why This Role Matters As a Customer Logistics & Supply Chain Advisor, you will be the critical bridge between careerzyniths internal productsupply systems and the customers who rely on flawless order fulfillment. Your expertise will drive efficiency, resolve complex issues, and enhance the overall customer experience during both routine operations and highvisibility promotional events. Key Responsibilities Strategic Order Management Monitor and manage both planned and unplanned sales activities that impact customer orders, ensuring timely and accurate fulfillment.Execute advanced SAP queries and generate detailed reports to uncover trends, root causes, and actionable solutions.Collaborate with the Product Supply System teams to align inventory availability with customer demand forecasts.Customer Service Excellence Lead daytoday customer service interactions, handling escalated issues with professionalism and urgency.Provide clear, thorough documentation of all customer communications, ensuring transparency across all stakeholder groups.Maintain a high level of responsiveness during peak periods, including promotional campaigns and seasonal spikes.CrossFunctional Leadership Facilitate crossfunctional meetings that bring together Sales, Supply Chain, Product Development, and Customer Service teams to drive process improvements.Identify and champion continuousimprovement initiatives that streamline workflows, reduce lead times, and enhance data accuracy.Act as a trusted advisor to internal partners, offering insights derived from SAP analytics, Oracle Transportation Management (OTM), and Excelbased dashboards.Stakeholder Communication Communicate effectively with stakeholders at all organizational levels, translating technical data into businessfriendly language.Ensure that all customer requirements are met during promotional activities, coordinating with marketing, sales, and logistics teams.Develop and maintain collaborative relationships that foster mutual trust and shared success.Essential Qualifications Education:High School diploma or GED equivalent; an undergraduate degree in Business Administration, Logistics, Supply Chain, or a related field is preferred. Experience:Minimum of one year in a customerfacing role and one year in a callcenter environment. Candidates with three years of combined experience in both areas are highly desirable. Technical Skills:Proficiency with SAP (especially SAP P08), Oracle Transportation Management (OTM), Microsoft Excel (including Pivot Tables), and the broader Microsoft Office suite. Core Competencies:Strong customer service orientation, problemsolving acumen, issueresolution capabilities, and excellent written and verbal communication skills. Personal Attributes:A sense of urgency, meticulous attention to detail, and the ability to operate independently with minimal supervision. Preferred Qualifications Demonstrated experience building collaborative relationships with product supply, sales, and customer teams.Indepth knowledge of endtoend supply chain processes, order management systems, and customer service platforms.Advanced analytical abilities, including the capacity to synthesize large data sets into actionable insights.Prior involvement in processimprovement projects or Lean/Six Sigma initiatives.Core Skills & Competencies Analytical Thinking:Ability to dissect complex data, identify patterns, and propose datadriven solutions. Collaboration:Proven track record of working effectively across functional boundaries to achieve shared goals. Adaptability:Comfortable navigating a fastpaced environment with shifting priorities and tight deadlines. Technology Savvy:Comfortable learning new software tools and leveraging existing platforms to enhance productivity. CustomerCentric Mindset:Commitment to delivering e .