Talent Pool Upcoming Opportunities (Ohio)

FreedomCare is a healthcare company dedicated to revolutionizing the home care industry since 2016. They are building a talent pool of customer service professionals for various roles such as HomeCare Sales Specialist, Intake Specialist, Onboarding Specialist, and Care Support Specialist, aimed at supporting patients and caregivers in their home care journey.ResponsibilitiesConnect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved oneWork closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding themGuide our patients and caregivers throughout the onboarding process of joining FreedomCareConduct virtual or in person orientationsGuide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared forSkillsExcellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problemsAbility to manage a high-volume inbound and outbound queuePassion for providing a high level of customer service, including the ability to show empathy, active listening and patienceExcellent verbal and written communication skillsAbility to provide empathy and compassion to our patients and caregiversGood listening skillsEmotional intelligenceAbility to work well in a teamAbility to solve problems and stay calm under pressureAbility to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfullyStrong time management skills and being able to prioritize tasksMust be able to meet and exceed expectationsComputer proficiency requiredStrong typing skillsAbility to leverage technology and resolve customer issues efficiently while notetaking/multitaskingAbility to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the processBenefitsCompetitive compensationMedical benefitsRetirement plansWellness programsFun company eventsOngoing learning opportunitiesCompany OverviewAs a leading CDPAP provider, FreedomCare helps you reclaim your right to health and happiness It was founded in 2015, and is headquartered in New Hyde Park, New York, USA, with a workforce of 501-1000 employees. Its website is https://freedomcareny.com. Apply To this Job .