Technical Support & Services Manager (India)

Submit your resume at careers@newwavecomputing.com Technical Support & Services Manager - Should have relevant technical experience in handling server, desktops, laptops - Should be responsible in vendor coordination and meeting the SLA as per vendor guidelines - Should be responsible for SLA achievement at customer location and should have handled multiple customers and responsible for the Technical escalations, service call closures and achieving customer satisfaction index - Should also be responsible for earning revenue for the organization through upsell or cross sell of AMC, additional resources or spares - Should have taken or be a part of training the engineers in his team - Should have transparent knowledge on carrying out performance evaluation for his team members and part of the interview panel and process - Should have relevant and current technical certifications with him - Should have handled a large team directly or indirectly of more than 30 members - Should be ready to travel locally within the region and carry out service review with the customers - Will be responsible for the growth of his reportees within the organization - Will have to liaison within the different teams of NewWave and ensure that the organization meets the end customer objectives - Will be responsible to coordinate between the depts. Of NewWave and achieve excellence in service delivery to customers. .