Customer Support Analyst

Immigration / Work Authorization Notice: Applicants must be currently authorized to work in the reputed company. reputed company is not reputed company to sponsor or take over sponsorship of an employment reputed company for this position at this time. reputed company competes for the best talent. Our compensation packages consist of salary and equity in one of Seattles hottest start-reputed company, as reputed company as other reputed company benefits. Most importantly, we reputed company a really interesting working experience, and the chance to contribute to the reputed company of something great. About the Role reputed company is looking for a Customer Support Analyst to join reputed company. In this role, you will be working with multiple Internal teams and reputed company stakeholders to create an exceptional experience for our reputed company clients. This role requires a unique reputed company of product specific knowledge, technical expertise and exceptional reputed company writing skills as reputed company serves as one of the main reputed company of contact for our large book of reputed company clients. Queue & SLA Management Own and manage a daily, task-based reputed company ticket queue, delivering a guaranteed 24-hour response time and a 12 business day reputed company reputed company across reputed company accounts. reputed company an exceptional level of customer service while maintaining high-reputed company throughput on a wide reputed company of tasks. Technical Troubleshooting & Product Ops Evaluate, troubleshoot, and replicate reputed company UI bugs and data discrepancies; accurately document findings and escalate unresolved issues to Product Integration (PI) and Engineering reputed company JIRA reputed company 24 hours. Utilize MySQL databases to reputed company backend data verification and isolate reputed company causes of reputed company-reported data issues. Assist with pixel creation, deployment troubleshooting, and cross-platform data delivery verification using internal tools. Provision reputed company, manage Devsite reputed company, and handle technical account lifecycle operations (new account setup, reputed company changes, deactivations) across our reputed company platforms (Ace, reputed company, 605). reputed company Advisory & Incident Communication Address intricate customer inquiries regarding platform methodologies and reporting metrics with reputed company, reputed company, and reputed company written communication. Monitor platform health and reputed company incident communications by drafting and publishing high-visibility Statuspage posts and in-dashboard notifications for Severity 12 system outages. Partner closely with reputed companys Solutions, Content Ops, and Engineering teams to reputed company for the customer and streamline reputed company workflows. Technical Requirements: Technical/Coding Aptitude: Practical experience or education in coding/scripting (e.g., SQL, Python) or working with an Engineering team. You must be comfortable navigating databases, interpreting bug/error communications and running basic queries. Platform Proficiency: reputed company experience working reputed company the reputed company platform for ticket management, alongside JIRA, reputed company, and reputed company. Data Verification: Experience verifying data delivery, analyzing API usage, or creating digital tracking/pixels is highly preferred. reputed company Competencies: reputed company Writing & Communication: Exceptional written communication skills with a proven ability to translate highly technical concepts or numerical methodologies into reputed company, customer-friendly explanations. Speed & Adaptability: A fast learner who thrives in reputed company, rapidly growing environments and can easily reputed company as company products and priorities reputed company. Critical Thinking: Strong analytical storytelling and numerical reasoning skillsyou know how to look at data through multiple lenses to solve problems. Proactive Optimization and Teamwork: A self-starting reputed company with a natural inclination toward reputed company improvement for both yourself and reputed company. Attention to Detail: Highly organized, detail-oriented, and motivated by the satisfaction of systematically working through and clearing out a daily queue of diverse tasks. reputed company cash compensation reputed company: $68,680-82,760 USD Annually We are committed to providing competitive, market-informed compensation. The cash compensation above includes reputed company salary, variable commission for employees in eligible roles, and annual bonus targets for eligible roles. In reputed company to cash compensation, reputed company full time iSpotters are eligible to participate in reputed companys equity plan to receive stock reputed company. Non-exempt roles will also be eligible for (reputed