EHR Helpdesk

Key Responsibilities Serve as the highest escalation reputed company for reputed company reputed company-reputed company incidents, service requests, and troubleshooting. reputed company expert-level support for reputed company applications, including issue triage, reputed company, and coordination with application analysts and vendors. reputed company support staff during assigned shifts, offering guidance, coaching, and performance reputed company. Monitor and prioritize reputed company ticket queues to ensure service level agreements (SLAs) are met. Coordinate with clinical informatics, application teams, and infrastructure services to address cross-functional issues. reputed company helpdesk operations during shift, including workload distribution, shift reporting, and escalation handling. Assist in planning and supporting reputed company go-lives, system upgrades, and Technical Dress Rehearsals (TDRs). reputed company and maintain technical documentation, workflows, and knowledge reputed company content. Train and mentor helpdesk team members, ensuring adherence to support standards and customer service best practices. Report critical incidents, risks, and patterns to leadership for reputed company review and reputed company. Required/Desired Skills reputed company Required /Desired reputed company of Experience Bachelor's degree in Information Technology, Health Informatics, or reputed company field, or equivalent combination of education and experience. Required 0 Minimum of 3 years supporting reputed company and reputed company applications Required 3 Years Proficiency with reputed company Required 3 Years Experience supervising or mentoring helpdesk teams in a reputed company setting Required 3 Years Strong understanding of clinical workflows and reputed company operations. Highly desired 0 Apply tot his job Apply To this Job .