Customer Experience Agent, Non Voice

Hiring for Position : Customer Experience Agent, Email Process Department : Customer Experience Location : Bangalore. Fresh Graduates and Career Come-backs are eligible to applyExcellent written and spoken EnglishExperience is Sales is good to have.Good to have some experience handling UK & US customersThis position involves 80% emails and 20% calls. Ideally a mix of non-voice & voice process.Working Hours - 9 hours shift with 1 hour break Day Shift - 11:00 AM to 08:00 PM Working days - 5 days a week of the 7 days in the week Offered CTC - Rs.3.25 LPA Fixed + Performance Bonus + Shift Allowances (As Applicable) Responsibilities First point of contact for our professionals & customersBe a product expert, assisting new and existing professionals with any queries that they may haveResponding to emails from our professionals and resolving their queries promptly.Replying to emails using the Zendesk ticketing systemAbility to handle unresolved questions from customersTo ensure satisfactory resolution of various issuesEnsuring high service delivery & customer satisfaction levelsStrong in spoken & written English, with a clear and confident communication styleProblem-solving skillsGood knowledge about using a laptop/computer with above-average typing skills.Exceptional attention to detailExperience in an International processExperience in handling both calls and emailsDriven & motivated with a great work ethicAn eagerness to learn and progress within the companySelf-starterWillingness working in rotational shifts.Perks and Benefits Healthcare Insurance40 paid days off per yearIndividual Learning BudgetCorporate Gym PassMonthly office lunchFully stocked snack cornerQuarterly Team OutingsDocument(s) To Carry - RsumJob Type: Full-time Compensation: 27,000.00 - 28,000.00 per month Benefits: Commuter assistanceFood providedHealth insuranceProvident FundWork Location: In person .