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Roles and ResponsibilityManage and oversee the collections process to ensure timely recovery of outstanding debts.Develop and implement effective strategies to improve collection efficiency and reduce delinquencies.Collaborate with internal teams to resolve customer complaints and disputes.Analyze and report on collection performance metrics to identify areas for improvement.Ensure compliance with company policies and regulatory requirements.Lead and motivate a team of collection professionals to achieve targets.Job RequirementsProven experience in collections management or a related field.Strong knowledge of employment firms and recruitment services.Excellent communication, negotiation, and problem-solving skills.Ability to work in a fast-paced environment and meet deadlines.Strong analytical and reporting skills.Experience with business systems and software applications. .