Customer Growth & Partnerships Manager

Role: Customer Growth & Partnerships Manager Function: Customer Success / Partnerships Location: Bangalore, India Type: Full-time Industry: Human Resources About Company The company is a global HR platform simplifying international hiring and workforce management. As an Employer of Record (EOR), it legally employs international hires on behalf of client companies across 140+ countries. The platform handles local contracts, payroll, benefits, taxes, and compliance all through a centralized system. It serves a wide range of clients, from early-stage startups to larger enterprises. The team of 20 operates in a fast-paced, remote-friendly environment that values transparency, autonomy, and cross-border collaboration. Position Overview This role sits at the intersection of partnerships, compliance, and customer success owning the full post-sale lifecycle from onboarding to retention while also identifying and nurturing strategic partner relationships. You'll work directly with clients navigating international hiring, helping them understand local labour requirements and ensuring they get measurable value from the platform. Success here means clients expand their global teams confidently, with the company as their trusted backbone. Role & Responsibilities Own end-to-end customer onboarding coordinating contracts, payroll setup, and compliance documentation for clients hiring across multiple countries Manage a portfolio of accounts, conducting regular check-ins, resolving escalations, and identifying upsell or expansion opportunities Research and identify potential strategic partners (HR tech platforms, recruitment agencies, consultancies) and lead outreach and initial negotiations Advise clients on local statutory labour requirements, employment compliance, and benefits norms across relevant geographies Collaborate with internal legal, payroll, and product teams to resolve client queries and relay product feedback Track account health metrics, renewal timelines, and partnership pipeline using CRM and reporting tools Prepare client-facing reports, proposals, and presentations using Excel and Word/Google Suite Must Have Criteria 35 years of experience in customer success, account management, partnerships, or a client-facing B2B role Demonstrable understanding of local statutory labour laws and employment compliance Proven track record in research and outreach identifying prospects, initiating contact, and progressing conversations Hands-on experience managing customer accounts onboarding, renewals, and escalation handling Proficiency in Excel (formulas, data tracking) and Word/Google Docs for reporting and client communication Strong negotiation and stakeholder management skills demonstrated in a client-facing context Nice to Have Prior exposure to HR tech, EOR/PEO platforms, or global payroll products Experience working with international clients or cross-border hiring scenarios Familiarity with CRM tools (HubSpot, Salesforce, or similar) for pipeline and account tracking What We Offer Direct ownership of high-impact accounts and partner relationships from day one Exposure to global HR compliance across 140+ countries rare depth for an early-career professional Collaborative, remote-friendly culture with a flat structure and fast decision-making Opportunity to grow into a senior partnerships or customer success leadership role as the company scales .