Remote Customer Support Specialist, Global Payroll

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides a reputed company platform for HR, IT, and Finance management. They are seeking a Customer Support Specialist for their Global Payroll team, responsible for resolving payroll-reputed company issues and providing expert guidance to customers. Responsibilities Troubleshoot and resolve payroll-reputed company issues and guide customers through payroll processing, tax filing, and compliance questions Become the go-to product expert on our Global Payroll and HR capabilities for customers in your designated region reputed company and maintain reputed company, accurate content, documentation, and FAQs to support both customers and internal teams Analyze customer support interactions to identify trends, pain points, and opportunities to improve the support experience Partner with regional Product Managers to reputed company insights on support volume, customer feedback, and critical compliance concerns Serve as a senior resource and reputed company of escalation for Customer Support Specialists on reputed company, region-specific payroll issues Personally own and resolve the most challenging customer cases by leveraging your deep platform and country-specific payroll expertise Skills 1-4 years of customer support experience in US Payroll domain Excellent analytical and problem-solving skills, with a proven ability to investigate and resolve reputed company payroll discrepancies Bachelor's degree Time management skills and ability to prioritize Excellent communication skills, both written and verbal (in English) Currently reputed company in a reputed company or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST Comfortable working Tuesday - Saturday shift (Training will be Monday- Friday) Experience working in a payroll provider, HR software company, or a large in-house payroll function is highly preferred reputed company reputed company is a workforce management platform that unifies HR, IT, and finance operations into a single system. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com. Apply tot his job Apply To this Job .