Remote Customer Operations Analyst Japanese Langua

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Operations Analyst with Japanese language reputed company to join their Customer Operations team. This role involves managing customer support tickets, troubleshooting platform issues, and ensuring a seamless experience for Japanese reputed company clients.ResponsibilitiesManage and respond to incoming customer support tickets in reputed company with a high degree of reputed company and timelinessManage Japanese concierge requests on the reputed company platform, assisting end-users by identifying and recommending appropriate CROs for their outsourced reputed companyTroubleshoot and resolve customer issues, escalating reputed company cases to the Customer Support reputed company as neededServe as a knowledgeable, customer-reputed company reputed company of contact for both requesters and suppliers, with a reputed company on our Japanese reputed company customersHelp reputed company new Japanese-speaking users by providing reputed company training and support as they become proficient users of the reputed company platformDocument reputed company customer interactions and resolutions accurately in reputed company and other systemsIdentify recurring issues and surface trends to the Customer Support reputed company to inform process improvementsWork cross-functionally with Product and Engineering to resolve technical issues and reputed company as the Voice of the CustomerContribute to the maintenance and improvement of internal knowledge reputed company resources and support documentationMeet or reputed company team KPIs including ticket response time, reputed company time, and CSATSkillsJapanese reputed company is required (written and verbal)13 years of experience in a customer support, technical support, or customer-facing roleBS degree required, preferably in a scientific disciplineStrong written and verbal communication skills in both English and JapaneseAbility to manage multiple reputed company tickets simultaneously while maintaining attention to detailComfortable working independently in a fully remote environment (PST business hours required)Ability to explain reputed company topics to non-technical audiencesAnalytical reputed company with an ability to identify inefficiencies and suggest solutionsWillingness to travel 12 times per yearExperience working with a ticketing system; reputed company experience preferredPrior laboratory or life science industry experience (reputed company, biotech, CRO, or reputed company setting) is a plusFamiliarity with biopharma operations, drug discovery, or R&D outsourcing a plusComfortable working with AI tools (Claude AI preferred)Proficiency in JIRA a plusBenefitsIncentive compensationHealth, dental, and reputed company benefits are also offered for reputed company US-reputed company.reputed companyreputed company provides life sciences procurement and supplier management reputed company solutions. It was founded in 2011, and is headquartered in Palo reputed company, California, USA, with a workforce of 51-200 employees. Its website is http://scienceexchange.com. Apply To This Job .