Senior Associate (CHRM)/ OM (Order Management)

Key Responsibilities Customer Programs (Customer Incentives & Chargebacks / Filebacks) Gather and analyze business requirements for customer rebate, incentive, volume-offer, and accrual programs. Configure customer trade programs including lump-sum, accrual, off-invoice, and scan-based offers. Design and implement chargeback and filebacks / resale (indirect sales) tracking, including customer submission validation, tolerance rules, and dispute handling. Set up budgets, fund allocation, and accrual liability to support trade-spend visibility and forecasting. Ensure incentive programs align with pricing, promotions, and revenue-recognition policies. Supplier Programs (Supplier Ship & Debit / Supplier Rebates) Configure supplier ship-and-debit programs, supplier rebate accruals, and price-protection agreements. Design suppliers claim submission, validation, and settlement workflows. Reconcile supplier accruals against actual claims and manage over/under accrual adjustments. Support cost recovery and margin protection processes tied to distributor / reseller sales. Claims & Deductions Management Configure claims, deductions, overpayments, and non-invoice deductions, including auto-resolution and matching rules. Design deduction research, validation, and settlement processes (credit memo, debit memo, write-off, chargeback). Establish claim aging, thresholds, and approval hierarchies to reduce open-deduction backlog. Partner with Finance / AR to streamline deduction resolution and improve days-deductions-outstanding metrics. Order Management (OM) Integration Configure and support the order-to-cash flow, ensuring pricing, promotions, and incentives flow correctly through order capture, fulfilment, and invoicing. Manage the integration points between Order Management, Pricing, Accounts Receivable, and Channel Revenue Management. Troubleshoot order-to-accrual-to-claim data flow issues and ensure accurate downstream financial postings. Cross-Functional & Delivery Lead workshops, prepare functional design documents (FDDs), configuration workbooks (BR100), and test scripts. Support data migration, cutover, UAT, and hyper care activities. Provide production support, root-cause analysis, and continuous-improvement recommendations. Coordinate with technical / development teams on custom extensions, interfaces, and reports. Required Skills & Experience Hands-on functional experience with Oracle Channel Revenue Management (Oracle Fusion Cloud and Trade Management) across Customer Programs, Supplier Programs, and Claims / Deductions. Strong understanding of the order-to-cash (O2C) cycle and Oracle Order Management, Pricing, and Accounts Receivable integration. Working knowledge of trade-promotion concepts: accruals, budgets, offers, chargebacks, file backs / resale tracking, ship-and-debit, and deduction settlement. Experience with full-lifecycle implementations, upgrades, and/or production support.Ability to author functional specs, configuration documents, and test cases.Strong analytical, communication, and stakeholder-management skills. Preferred Qualifications Oracle Cloud certification in Channel Revenue Management, Order Management, or Financials. Experience with SQL for data analysis and validation.Exposure to reporting tools (OTBI, BI Publisher) for trade-spend and deduction analytics.Domain background in CPG, Distribution, High-Tech, or Manufacturing (industries where trade programs are central).Bachelors degree in finance, Business, Information Systems, or a related field. Success Metrics (First 612 Months) Accurate accrual liability and trade-spend reporting delivered on schedule. Reduction in open-deduction aging and improved claim auto-resolution rates. Clean order-to-accrual-to-settlement data flow with minimal manual intervention. Positive stakeholder feedback from Finance, Sales Ops, and Trade Marketing. .