Senior CSR / Process associate / International voice (Bengaluru)

Description We are seeking a Senior CSR / Process Associate for our International Voice team in India. This role is ideal for individuals who are passionate about customer service and are looking to enhance their skills in a dynamic environment. You will be responsible for delivering exceptional service to our international clientele while resolving their queries and ensuring customer satisfaction. Responsibilities - Communication skills. - Service reps should be pleasant and empathetic while they're interacting with customers. - Competent technical knowledge. - Ability to multitask. - Handle customer inquiries and complaints through voice communication in a professional manner. - Provide accurate information and solutions to customers regarding products and services. - Maintain customer records and documentation accurately. - Collaborate with team members and other departments to resolve customer issues efficiently. - Achieve individual and team performance targets set by management. - Participate in training and development sessions to enhance skills and knowledge. Skills and Qualifications - Excellent verbal communication skills in English and local languages. - Strong problem-solving abilities and a customer-centric approach. - Ability to work effectively in a team-oriented environment. - Basic knowledge of computer systems and proficiency in MS Office Suite. - Robust attention to detail and organizational skills. - Ability to handle high-pressure situations and manage stress. .