Customer Support Representative / Customer Support Associate Auto Parts

Customer Support Representative / Customer Support Associate Auto Parts Division Location: Ambala Cantt (Work from Office) Job Type: Full-time (US Shift) Experience: 13 Years Salary: As per industry standard Preferred: Experience in the Auto Parts or Automobile Industry About the Role We are seeking a proactive, customer-focused, and detail-oriented Customer Support Representative to join our Auto Parts Division. In this role, you will be responsible for handling customer inquiries, providing product information, assisting with order-related requests, and ensuring an excellent customer experience throughout the sales and post-sales process. Key Responsibilities Handle inbound and outbound customer calls, emails, and chat support professionally.Assist customers with product information, compatibility, pricing, and order updates.Resolve customer concerns and post-sales issues in a timely and professional manner.Record and maintain accurate details of customer interactions in the system.Follow up on pending issues and coordinate with internal teams to ensure quick resolutions.Work closely with the Sales, Warehouse, and Technical Support teams for smooth order processing.Ensure high levels of customer satisfaction by delivering prompt and effective support.Meet quality standards while managing multiple customer conversations efficiently.Requirements Excellent verbal and written communication skills in English (mandatory).13 years of experience in customer support or customer service.Experience in the Auto Parts or Automobile Industry will be an added advantage.Strong problem-solving, communication, and interpersonal skills.Ability to multitask and work efficiently in a fast-paced environment.Good knowledge of MS Office and CRM software is preferred.Positive attitude, professionalism, and a customer-first approach.Willingness to work in the US Shift.Interested candidates may share their updated CV at: jobs@stiffen.in Compensation: 12,000.00 - 30,000.00 per month Work Location: In person .