Customer Support Representative / Customer Support Associate Auto Parts

Customer Support Representative / Customer Support Associate Auto Parts Division Location: Ambala Cantt (Work from Office) Job Type: Full-time (US Shift) Experience: 13 Years Salary: As per industry standard Preferred: Experience in the Auto Parts or Automobile Industry About the Role We are seeking a proactive, customer-focused, and detail-oriented Customer Support Representative to join our Auto Parts Division. In this role, you will be responsible for handling customer inquiries, providing product information, assisting with order-related requests, and ensuring an excellent customer experience throughout the sales and post-sales process. Key Responsibilities - Handle inbound and outbound customer calls, emails, and chat support professionally. - Assist customers with product information, compatibility, pricing, and order updates. - Resolve customer concerns and post-sales issues in a timely and qualified manner. - Record and maintain accurate details of customer interactions in the system. - Follow up on pending issues and coordinate with internal teams to ensure quick resolutions. - Work closely with the Sales, Warehouse, and Technical Support teams for smooth order processing. - Ensure high levels of customer satisfaction by delivering prompt and effective support. - Meet quality standards while managing multiple customer conversations efficiently. Requirements - Excellent verbal and written communication skills in English (mandatory). - 13 years of experience in customer support or customer service. - Experience in the Auto Parts or Automobile Industry will be an added advantage. - Strong problem-solving, communication, and interpersonal skills. - Ability to multitask and work efficiently in a fast-paced workplace. - Good knowledge of MS Office and CRM software is preferred. - Positive attitude, professionalism, and a customer-first approach. - Willingness to work in the US Shift. Interested candidates may share their updated CV at: jobs@stiffen.in Compensation: 12,000.00 - 30,000.00 per month Work Location: In person .