Customer Care Officer (CCO) (India)

We are looking for a Customer Care Executive to handle customer inquiries, provide support, and ensure a positive customer experience. The candidate will be responsible for resolving customer issues efficiently and maintaining strong customer relationships. Key Responsibilities: - Handle inbound and outbound customer calls, emails, and messages - Respond to customer queries in a timely and professional manner - Provide accurate information about products/services - Resolve customer complaints and escalate issues when necessary - Maintain customer records and update information in CRM systems - Follow up with customers to ensure satisfaction - Coordinate with internal teams for issue resolution - Achieve customer satisfaction and service quality targets Required Skills: - Good communication skills (verbal & written) - Robust problem-solving ability - Basic computer knowledge (MS Office, CRM tools) - Ability to handle pressure and manage multiple tasks - Active listening skills - Customer-focused attitude Qualifications: - Any UG/PG degree - Freshers or experienced candidates can apply Experience: - 03 years in customer service or related field Job Types: Full-time, Part-time, Fresher, Permanent Compensation: 10,000.00 - 15,000.00 per month Benefits: - Cell phone reimbursement - Flexible schedule - Internet reimbursement - Paid sick time Education: - Bachelor's (Preferred) Experience: - Inbound voice: 1 year (Preferred) Work Location: In person .