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Key Responsibilities - Handle Kannada, Malayalam and Telugu collection calls with professionalism and empathy. - Engage with customers effectively and follow up on overdue accounts. - Track repayment commitments and update call dispositions accurately in the CRM system. - Negotiate payment plans while maintaining high customer satisfaction. - Achieve assigned collection and productivity targets. - Adhere to collection processes, compliance guidelines, and quality standards. - Coordinate with internal teams to resolve customer queries and account-related issues. Required Skills & Qualifications - Robust proficiency in Kannada/Malayalam/Telugu (Mandatory). - Bachelor's degree in any discipline. - 12 years of experience in Telecollections, Collections, or BPO Voice Process. - Hands-on experience with Dialer/CRM systems. - Basic knowledge of MS Excel. - Excellent communication, negotiation, and customer handling skills. - Ownership mindset, patience, professionalism, adaptability, and target orientation. Job Types: Full-time, Permanent Compensation: 15,000.00 - 22,000.00 per month Benefits - Health insurance - Provident Fund Application Question(s) - Can you attend face to face interview this week - What is your current take home salary - Mention your current location - Mention the languages you can speak fluently Work Location: In person .