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We're Hiring! Job Position: Senior Process Associate Experience: 1 to 8 Years Work Mode: Work from Office Location: Bengaluru / Coimbatore Key Responsibilities Handle inbound customer enquiries professionally via calls, emails, and chat channels. Understand customer needs and recommend suitable products or services to drive sales. Convert customer enquiries into sales opportunities by effectively presenting product features, benefits, and value propositions. Resolve customer queries, concerns, and objections while delivering an exceptional customer experience. Identify opportunities for cross-selling and upselling to maximise revenue and customer satisfaction. Maintain accurate customer records, interactions, and sales updates in CRM systems. Adhere to company policies, sales processes, tools, and quality standards. Meet sales targets, productivity goals, and key performance indicators (KPIs). Collaborate with internal teams to ensure seamless customer service and business growth. Eligibility 1 to 8 years of experience in customer support or related roles. Excellent communication and customer handling skills. Perks & Benefits Cab Facility Complimentary Meal Night Shift Allowance Performance Incentives & Annual Bonus Continuous Learning & Career Growth Opportunities Apply now and take the next step in building a rewarding career in KGIS.