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Oversee service SLA & quality closures, track engineer productivity, resolve bottlenecks, handle customer complaints & retention, maintain KPI dashboards, support onboarding, and review contracts to ensure renewal benchmarks. Required Candidate profile 2-5 yrs Ops exp in a platform/marketplace business food delivery, cab booking, hyperlocal, strong data communication & follow-up skills, fluent communication. proactive detail-oriented problem-solver .