🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Experience: 5.00 + years Salary: Confidential (based on experience) Expected Notice Period: 30 Days Shift: (GMT+05:30) Asia/Kolkata (IST) Opportunity Type: Office () Placement Type: Full Time Permanent position(Payroll and Compliance to be managed by: A B2B SaaS company) (*Note: This is a requirement for one of Uplers' client - A B2B SaaS company) What do you need for this opportunity Must have skills required: AWS services or AWS certification;, email server platforms, Experience at an ISP, hosting company, Jira and confluence, Opsgenie, support tooling such as Zendesk, Telco, SMTP, Smtp relay, Smtp/pop/imap, SMTP gateway, Imap migration, IMAP, Imap/pop3, DNS, Dns concepts, Dns firewall, Dns support, Mx records, Mail routing, SPFx, DKIM and DMARC, DKIM A B2B SaaS company is Looking for: Technical Escalations Support Engineer Reporting to Technical Escalations Team Leader Overview The Customer Success function owns AM''s post-sales customer activities, maintaining technical and commercial customer relationships, managing customer projects, and providing technical support and communications. Support operates in tiers: L1 and L2 engineers handle frontline customer contact, and the Technical Escalations Team (L3 Support) is the technical escalation tier that investigates and resolves the issues they cannot. Where a fix sits beyond the team''s remit, the issue is documented and support information escalated it to Cloud Operations or Engineering. Email Specialists are a separate specialised group under the CTO handling abuse, configuration and remediation work. Purpose The Technical Escalations Support Engineer is a technical, investigative role responsible for resolving the most complex customer issues escalated from frontline support - delivery failures, sync issues, missing mail, login problems and webmail performance among them. Where resolution requires platform or product changes, the engineer builds a well-evidenced case and escalates it to Cloud Operations or Engineering. The role combines deep log analysis and server-side investigation with clear customer-facing technical communication, and contributes to incident response, problem management and the team''s knowledge base. It is an individual contributor position with no supervisory responsibilities. Hours of work Initially this role will be working from an office located in/near Hitec City with the future potential to transition to hybrid or remote work.Full-time, primarily UK business hours. Shifts may vary on a rotational basis where required.Additional hours or availability may be required during peak periods or to meet operational needs.During the initial training period, flexible hours will be required for crossover with teams in other time zones.The role includes participation in the engineer on-call roster for priority 1 incidents, once established in the role. Key Accountabilities Own complex escalated tickets end to end, including delivery failures, sync issues, missing mail, login problems and webmail performance, driving each to resolution or a quality escalation Perform log analysis and email tracing using OpenSearch/Kibana, alq_trace and server-level log searches across MX, CMR and mailstore infrastructure Carry out server-side investigation and remediation via the command line in line with standard operating procedures, including mailbox restores, reindexing, quota changes, forwards and account settings Respond to and triage compromised accounts in accordance with the escalation matrix Undertake deliverability and filtering work, including allow and block lists, ARESentries, rate limiting and spam reclassification Escalate and hand off issues to Cloud Operations and Engineering with quality evidence and reproduction detail, respecting the boundary with the Email Specialists team, which sits under the CTO and handles abuse, configuration and remediation Deliver customer-facing technical communications, including written root cause analysis (RCA) reports for customers Participate in incident response, including P1 support, status page updates and the three-stage communications approach Contribute to problem management by identifying recurring issues, raising problem records and linking related tickets Contribute to team knowledge by updating SOPs and knowledge base articles when new root causes are found Coach and mentor L1 and L2 engineers on technical investigation, once established in the role Participate in the engineer on-call roster for priority 1 incidents and escalations, once established in the role Work within all legal and ethical boundaries enforceable by law or expected under AM company policy, by AM staff or by the wider community and Support successful outcomes for AM by undertaking other duties within the scope of your skills, competence and training as directed by AM leadership. Mandatory A minimum of 5 years'' experience in technical support engineering, systems administration or a similar .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.