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Trainee Technical Support Representative Job Location - Bangalore/Hydrabad Role Type - Contract (3 months to start with, extension depends on Business requirement and Performance) Experience - 0 to 3 years Mandatory Experience - 1 year of International Voice experience What you'll be doing: - Responding promptly to customer queries in a timely and accurate manner via email and/or live chat. - Queries can be of a technical & non-technical nature. - Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution. - Explain and guide customers through product features and functionalities. - Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly. - Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem What we're looking for: - Candidates with international customer support experience in voice, email and chat. - Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind. - Maintain our reputation as a company that offers excellent customer service at every interaction with the customer. - Stay focused on the quality by ensuring consistency and adherence to high standards. - Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs. Must have: - Candidate must have their own computer with Windows 8.1 or above. - Mandatory hi-speed broadband connection. - UPS/power backup solution if possible. - Outstation candidates should be willing to relocate to Hyderabad/Bangalore when work from office resumes. Mandatory Skills: - Proficient with English and have positive written & verbal communication skills. - Flexibility & availability for rotational shifts and week offs to cover hours of operations. - Must possess logical, reasoning, and problem-solving skills. .