Customer Support Executive (Voice/Non Voice) (Pune)

We are seeking a highly empathetic and customer-focused Customer Support Executive (Voice/Non Voice) to join KVC Consultants Ltd . In this role, you will be responsible for providing exceptional service and support to our customers, addressing their inquiries, and ensuring a positive and seamless experience across various communication channels. Roles and Responsibilities: - Serve as the primary point of contact for customers, addressing their inquiries, concerns, and feedback with professionalism and efficiency. - Provide comprehensive support across various communication channels, including phone, email, and chat. - Actively listen to customer needs, empathize with their situations, and offer clear, concise, and accurate information and solutions. - Troubleshoot and resolve customer issues effectively, escalating complex problems to the appropriate internal teams when necessary while maintaining ownership of the customer's case. - Maintain detailed and accurate records of customer interactions and transactions in the customer relationship management (CRM) system. - Adhere to company policies, procedures, and service standards to ensure consistent, high-quality service delivery. - Collaborate with cross-functional teams to identify recurring issues and contribute to continuous service improvement initiatives. - Stay informed about product updates, service changes, and current offerings to provide up-to-date information to customers. Skills Requirement: - Excellent verbal and written communication skills. - Strong active listening skills and the ability to empathize with customer situations. - Proven problem-solving abilities and a knack for providing effective solutions. - Customer-focused mindset with a strong commitment to delivering exceptional service. - Ability to work effectively in a fast-paced, dynamic environment. - Proficiency in using customer support software and CRM systems. - Strong organizational skills and attention to detail for accurate record-keeping. - Ability to remain calm and professional under pressure. QUALIFICATION: - Bachelor's degree or equivalent practical experience. .