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Role & Responsibilities: Prepare daily and monthly MIS reports for investigation cases Track key metrics: TAT, SLA, productivity, fraud identified Maintain and update data in Excel / CRM (Salesforce) Create dashboards and trackers Automate routine reports where possible Coordinate with investigation team for data and updates Support case allocation and monitor pending cases Share reports with internal team and insurers Ensure data accuracy and handle audit requirements Skills & Qualifications: 2+ years of MIS / data experience Strong knowledge on excel, Advance PPT , Microsoft office tools advance skills Understanding of health insurance / claims process Strong analytical and coordination skills Basic understanding of CRM systems like SFDC would be preferable Working knowledge of SQL / Power BI preferred would be preferable Work from Office - Mandate .