Customer Experience Specialist (Jaipur)

Job Description Customer Support Executive (Walmart Process) Position: Customer Support Executive (International Voice Process) Process: Walmart Location: Jaipur, Rajasthan Employment Type: Full time Job Summary We are looking for dynamic and customer-focused professionals to join our Walmart International Voice Process. The ideal candidate should possess excellent communication skills, prior international BPO voice experience, and a customer-first approach to resolve customer queries efficiently. Key Responsibilities - Handle inbound customer calls for the Walmart process. - Resolve customer queries related to orders, deliveries, payments, returns, and general account support. - Provide accurate information while ensuring excellent customer service. - Maintain high levels of customer satisfaction and adhere to quality standards. - Document customer interactions accurately in the CRM system. - Meet productivity, quality, and attendance targets. Eligibility Criteria - Any Undergraduate or Graduate. - Freshers can also apply with good english ( C1 Level ) - Minimum 6 months of International Voice BPO experience is mandatory. - Excellent English communication skills. - Comfortable working in rotational shifts. - Strong problem-solving and customer handling skills. Selection Process - HR Interview - Operations Interview Assessment - Versant Level: C1 US Voice Preferred Skills - Excellent verbal communication. - Customer service orientation. - Ability to work under pressure. - Basic computer knowledge. - Immediate joiners preferred. If interested please share your cv at .