Customer Support Executive

Customer Support Executive Role Overview We are looking for a proactive and customer-focused Customer Support Executive to be the first point of contact for our customers. You will work closely with an AI-driven product in the manufacturing industry, gaining hands-on exposure to real-world applications of AI and how it is transforming traditional manufacturing. Roles & ResponsibilitiesAct as the primary point of contact for customer queries via calls, email, and ticketing systems. Understand and validate customer tickets from a basic technical perspective before assigning them to the appropriate team.Route and escalate issues based on priority and technical requirements.Coordinate with technical, product, operations, and other internal teams to ensure timely issue resolution.Communicate with customers to gather information, provide updates, and guide them toward resolution. Ensure quick response times and maintain high customer satisfaction.Track, follow up, and ensure timely closure of support tickets. Maintain accurate documentation of customer issues and resolutions.Share recurring customer feedback with internal teams to support continuous product improvement. Requirements Proficiency in Tamil, Hindi, and English (Mandatory).6 months to 1 year of experience in Customer Support or a similar role. Basic exposure to Textile, Electronics, Mechanical, or Manufacturing domains is preferred.Ability to understand basic technical concepts and effectively communicate them.Key Skills Excellent verbal and written communication skills. Strong problem-solving and analytical abilities.Fast and proactive in responding to customer queries. Good coordination and stakeholder management skills.Ability to prioritize tasks and manage multiple customer requests. Comfortable working in a fast-paced startup environment.What You'll Gain Opportunity to work in a product-based AI company building solutions for manufacturing. Exposure to cutting-edge AI technologies deployed in real factory environments.Hands-on experience with Product, Engineering, Operations, and Customer Success teams.Accelerated learning and career growth in a high-growth startup. Skills aligned with the rapidly evolving AI-driven manufacturing industry.Who Can Apply We are looking for individuals who are curious, passionate about learning, and excited to solve real-world problems. If you enjoy working with technology, communicating with customers, and want to build your career in an AI-driven product company, we'd love to hear from you. Compensation: 20,000.00 - 30,000.00 per month Benefits: Commuter assistanceFood providedPaid time offProvident FundWork Location: In person .