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Experience in lending, customer service, telesales, lead generation, or financial operations, preferably in a digital lending environmentGood understanding of loan application journeys and customer onboarding processesStrong communication and interpersonal skills, with the ability to guide customers clearly through the application processAbility to review customer applications, identify gaps, and coordinate for timely resolution.Strong follow-up, persuasion, and problem-solving skills to engage customers who are stuck at different stages of the funnelAttention to detail, professional attitude, and ability to work within service level timelinesFluent English is essential; familiarity with Canadian customer communication and lending terminology will be an added advantageCandidate should be open to working in night shifts and rotational shiftsPay: 35,000.00 - 50,000.00 per month Benefits: Flexible scheduleHealth insuranceLeave encashmentProvident FundWork Location: In person .