International BPO - Chat Process(Graduate only)

Job Description: Job Description: Job Title: International BPO - Chat Process (Graduates Only) Job Location: Hyderabad Job Type: Full Time Permanent Experience: 2-4 years with international chat support experience Mode of Work: 5 days a week Work from Office (Rotational Week off - not saturday/ sunday fixed off) Shift: Rotational Night Shifts (Two-way cab facility available) Notice Period: Immediate Joiners Preferred Salary (CTC): 4 - 5.5 LPA Job Description: Qualification : Graduates Only Minimum 2 years of international customer service experience supporting chat or mobile messaging channels. 5 days working and 2 days off. Should be ok with rotational night shifts and rotational off. Typing speed of at least 50 WPM with 90% accuracy Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to Toggle Between Screens/Tools Excellent communication skills. 2-way cab facility will be provided. Roles & Responsibilities: Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc.) Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer Enhance our customers experience by identifying opportunities to offer products based on Cardmembers needs. Meet and exceed quality goals, compliance regulations, and productivity targets. Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms. Document necessary information, such as payment details, Customers change of details, change of address and travel notifications. Interested candidates can share their updated CV to 'jawahar@joantechnologies.com' Compensation: 450,000.00 - 550,000.00 per year Work Location: In person .