🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Job Description The Opportunity: Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats. Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our companys IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy. A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers. Role Overview: We are looking for a Voice support Engineer to join the Global Voice Services Team, based in Hyderabad. This role will be part of the Voice Support Team, mainly supporting the APAC region, while also having exposure and visibility to EMEA and Americas. The Voice Engineer will support and operate cloud and on-prem voice platforms, with a strong focus on Genesys Cloud Contact Center, Cisco voice infrastructure, and Microsoft Teams Calling using Direct Routing. The role requires both strong technical skills and the ability to work in a global, international environment, supporting multiple teams and internal customers. What will you do in this role: Provide L2/L3 level support for Voice and Contact Center services across APAC, with collaboration across global regions Operate and support Genesys Cloud CX, including: o Voice routing and call flows o Queues, IVRs, announcements, callbacks o SIP trunks, number management, and integrations Support Cisco voice environments, including: o Cisco Call Manager (CUCM) o Cisco CUBE and voice gateways o SIP, dial plans, route patterns, translation rules Support Microsoft Teams Phone, including: o Direct Routing integration o SBC connectivity and call routing. o Teams admin Center for Calling and meeting voice-related request or issues. o Auto attendants, Call queues. Troubleshoot and resolve voice quality, signaling, and routing issues (RTP, SIP, codec, latency, packet loss) Work with network, security, and cloud teams to resolve cross-technology issues Participate in projects and transitions, including: o Migration from legacy platforms to Genesys Cloud and Microsoft Teams o New site onboarding and regional rollouts in APAC o POCs and integrations. Create and maintain technical documentation, diagrams, and support procedures Support incident, problem, and change management processes Collaborate with vendors and service providers when needed What should you have : (Technical Skills & Experience) Voice & Contact Center Technologies Hands-on experience with Genesys Cloud CX (support or operations level) Strong experience in Cisco voice environments, including: o Cisco CUCM o Cisco CUBE / voice gateways o SIP trunks and PSTN connectivity Experience with Microsoft Teams Phone, including: o Direct Routing architecture o Integration with SBCs o Calling and meeting voice troubleshooting o Auto attendants, call queues. Voice Protocols & Core Knowledge Good understanding of: o SIP, RTP, SRTP o Codecs (G.711, G.729, Opus, etc.) o Voice quality troubleshooting Experience working with: o SBCs o Number plans and dial plans o Call routing and failover scenarios Cloud & Enterprise Environment Experience supporting enterprise-scale voice platforms Basic understanding of cloud concepts (AWS/Azure exposure is a plus) Familiarity with ITSM tools (ServiceNow preferred) Experience working in 24x7 or follow-the-sun support models is a plus Soft Skills Ability to work in a global, international team across APAC, EMEA, and Americas Clear and professional communication skills with technical and non-technical stakeholders Strong problem-solving and troubleshooting mindset Comfortable working with multiple teams and internal customers Ability to handle incidents, escalations, and priorities in a structured way .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.