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Responsibilities - Participation in the ITIL processes Incident, Problem, Change and Order Management - Assisting in the developing business reports for higher management and clients. - Manage the complete processes in patch, release, and Capacity Management - Support for the central control operating processes, especially at the interfaces - Cooperation in quality assurance and building internal workflows - Assisting in the calculation of process performance for customer orders - Planning of data processing and consolidation of data sources Requirements - Business graduate with 5+ relevant experience in business process engineering - Expertise in ITIL & ITSM concepts ITIL V3 Certification is a must - Extensive experience in the processes of Incident, Problem and Change Management - Sound knowledge of IT service operations - Experience in the areas of process design and control - Robust communication skills with good command over English - Good presentation skills and team skills Please send your profile to . .