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We are hiring an experienced Major Incident Management Qualified to join our team. Location: Hyderabad & Chennai Work Mode: Hybrid (3 Days/Week) Shift: 24x7 Rotational Shifts Key Responsibilities - Manage and coordinate P1/P2 major incidents across production environments. - Lead incident bridge calls and drive timely service restoration. - Perform Root Cause Analysis (RCA) and implement preventive actions. - Handle Problem Management and Change Management activities. - Participate in CAB meetings and ensure change governance. - Collaborate with cross-functional teams to improve application availability. - Follow ITIL best practices for Incident, Problem, and Change Management. Required Skills - Major Incident Management - Problem Management - Change Management - ITIL Foundation Certification (Mandatory) - Production Support / IT Operations - Root Cause Analysis (RCA) - ServiceNow / Remedy / Jira - Strong communication and stakeholder management skills Qualifications - Bachelor's degree - 2+ years of relevant experience - Ability to work in 24x7 rotational shifts .