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Manage Change Management Problem Management processes as per ITIL standards Conduct Root Cause Analysis (RCA) for recurring incidents implement preventive actions Perform impact assessments risk analysis before implementing production changes Required Candidate profile ITIL V3 / V4 ITSM Change Management Problem Management Incident Management RCA Risk Assessment ServiceNow Remedy BMC Helix SLA & KPI Reporting Governance Stakeholder Management Perks and benefits Plus incentives and bonuses .