Success Architect(service cloud )

Job Title: Success Architect Service Cloud Location: India (Flexible | AMER Shift Support Required) About Salesforce Salesforce is the worlds #1 AI CRM, empowering organizations to transform their businesses through AI, Data, and CRM. We are driven by innovation, trust, and our core values, helping companies connect with customers in new and meaningful ways. At Salesforce, youll be part of a mission to drive change and build the future of work. Role Overview We are looking for an experienced Success Architect Service Cloud to support our most strategic customers. In this role, you will provide expert guidance on solution design, architecture, and best practices, ensuring scalability, performance, and long-term success of Salesforce implementations. Key Responsibilities Partner with high-priority customers to assess Service Cloud implementations and provide strategic recommendationsDrive solution design, architecture, and application lifecycle managementAct as a trusted advisor and subject matter expert (SME) for Service CloudSimplify complex technical concepts for both technical and business stakeholdersIdentify design gaps and recommend innovative solutions or product enhancementsCollaborate with internal teams including Customer Success, Support, and Product teamsContribute to long-term customer success, reliability, and feature adoptionWork in alignment with AMER time zones (EST/PST)Basic Requirements 8+ years of experience in software, system, or enterprise architectureStrong expertise in Salesforce platform, products, and best practicesExperience with large-scale SaaS/PaaS implementations and multi-tier architecturesStrong understanding of enterprise integration, data management, AI, analytics, and securityExcellent communication and stakeholder management skillsAbility to present technical concepts to business and executive audiencesDesired Technical Skills Strong expertise in Salesforce Service Cloud features and configurationsExperience in data modeling, governance, and ETL processesHands-on experience with REST/SOAP APIs, middleware tools (MuleSoft, Informatica)Knowledge of security models (roles, profiles, permission sets)Experience with APEX, Visualforce, and Lightning Web Components (LWC)Strong understanding of scalable architecture and performance optimizationFamiliarity with event-driven architecture and system integrationsKey Competencies Strategic thinking and problem-solvingStrong leadership and collaboration skillsAbility to influence decisions and drive best practicesPassion for innovation and continuous learningCertifications (Required) Salesforce AdministratorSalesforce Advanced AdministratorService Cloud ConsultantPreferred Certifications: Platform App BuilderPlatform Developer ISalesforce Architect CertificationsWhy Join Salesforce Be part of the #1 AI CRM company shaping the future of workWork with cutting-edge technologies and global customersContinuous learning and career growth opportunitiesInclusive, innovative, and value-driven cultureExperience: 8+ Years If you are passionate about driving customer success, designing scalable solutions, and working with cutting-edge Salesforce technologies, wed love to hear from you! Compensation: From 1,000,000.00 per year Benefits: Health insurancePaid sick timePaid time offWork Location: In person .