Customer Technical Support

Company Description YoCharge is a digital platform focused on enabling smart charging solutions for electric vehicles. The company supports charge point operators in launching, operating, and scaling their EV charging businesses efficiently. By providing technology-driven tools and services, YoCharge helps partners manage charging infrastructure, monitor performance, and optimize operations. The organization is committed to advancing sustainable mobility and building reliable charging networks. Team members contribute to a growing sector with strong potential for innovation and impact. Role Description This is a full-time, on-site Customer Technical Support role based in Udaipur. The role involves providing technical assistance to customers and charge point operators using YoCharges platform and EV charging solutions. Daily tasks include responding to support queries, diagnosing and troubleshooting technical issues, and guiding users through resolutions via phone, email, or chat. The Customer Technical Support professional will document issues, track tickets, and escalate complex problems to relevant internal teams when needed. The role also focuses on maintaining high customer satisfaction by clear communication, timely follow-up, and proactive identification of recurring issues to improve overall service quality. Qualifications Candidates should possess strong Technical Support and Troubleshooting skills to handle platform and hardware-related issues. Candidates should possess Customer Support and Customer Satisfaction skills to manage inquiries and maintain positive relationships. Candidates should possess solid Analytical Skills to interpret logs, identify patterns, and propose practical solutions. Strong verbal and written communication skills, with the ability to explain technical concepts in clear, accessible language. Basic understanding of EV charging infrastructure or interest in learning about electric mobility technologies. Ability to work on-site in Udaipur, manage multiple cases simultaneously, and stay organized in a fast-paced environment. Relevant experience in technical or customer support; a diploma or degree in engineering, IT, or related fields is an advantage. .