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Coordinator, Customer Service (Logistics & Supply Chain)

XH Supply Chain Management · Tsing Yi, Kwai Tsing District

📅 21/08/2026
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What You'll Be Doing Handle customer inquiries, order tracking, and complaints via phone, email, or other corporate channels Manage the end-to-end sales order processing in the system, ensuring high data accuracy, timely input, and compliance with client cut-off times Closely coordinate with internal warehouse and transportation to arrange efficient deliveries and resolve transit issues Regularly maintain and update customer master data and account records in the system Collect client feedback, prepare routine customer service KPIs/performance reports, and suggest process improvements to enhance customer satisfaction Assist with administrative duties and other tasks as assigned by the Supervisor What We're Looking For Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related discipline 1–2 years of experience in logistics customer service, order processing, freight forwarding, or supply chain operations Customer-centric mindset with strong interpersonal, communication, and multi-tasking skills. Proactive problem-solver with a strong "can-do" attitude Proficient in Microsoft Office, especially Excel and Outlook Good command of written and spoken English and Chinese (Cantonese and Mandarin) What we offer We committed to provide a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including: Attractive performance-based incentive Comprehensive medical insurance Opportunities for professional development and career advancement within a rapidly growing supply chain enterprise About us XH Supply Chain Management (Hong Kong) Limited is a leading provider of end-to-end supply chain solutions. Our team of passionate and dedicated professionals is committed to delivering innovative solutions that create value for our customers. If you believe you have the skills and experience to excel in this role, we encourage you to apply now.
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