Service and Parts Advisor

Love customer service and the automotive world? Join thl (Tourism Holdings Limited) and be part of a global team helping people explore New Zealand in unforgettable ways. About thl At Tourism Holdings Limited ( thl ), we're all about creating unforgettable journeys. As New Zealand's premium tourism company, we proudly operate iconic kiwi brands like Kiwi Experience, Waitomo Glowworm Caves, and The Legendary Black Water Rafting. Plus, we're the world's largest campervan operator, with operations in NZ, AUS, and US. Our diverse fleet includes maui, Britz, Apollo, Mighty, El Monte RV and Roadbear. About Us: At RV Super Centre, we provide exceptional accessories for RV, camping, marine and outdoor enthusiasts. The Role: As a permanent, full-time Service & Parts Advisor, you’ll be the key connection between our customers and workshop team. You’ll ensure a seamless experience from booking through to repair completion, while also managing parts supply to keep our workshop running efficiently. This is a busy, hands-on role where no two days are the same. What You’ll Be Doing: Deliver outstanding customer service and manage service bookings Explain repairs, timelines and costs in a clear, customer-friendly way Coordinate closely with technicians to ensure efficient service delivery Order, manage and supply parts for workshop and customer needs Provide accurate pricing, availability and product advice Maintain parts inventory, stock levels and system records Support workshop scheduling and ensure jobs are prepared in advance Ensure compliance with warranty processes and standards About You You’re organised, customer-focused, and thrive in a fast-paced environment. You will bring: Experience in automotive service, parts or customer service roles (minimum of 1 year’s relevant experience and/or the equivalent NZQF level 2 or 3 qualification, and/or AQF certificate II or III) Strong communication skills with the ability to explain technical details simply Good organisational and time management skills A proactive, solutions-focused attitude Basic mechanical knowledge (preferred) A full New Zealand driver licence Hours And Days Of Work: Minimum of 40 hours per week, working between 7am to 5pm from Monday to Friday. Why Join Us? Competitive payrate of $32.00 to $35.88 per hour depending on experience + staff benefits Be part of a leading global tourism and RV business Work with a supportive, high-performing team Enjoy career development opportunities across the thl group Access unique travel and experience perks Work in stunning Queenstown Ready to jump into a role where you can make a real impact and grow your career? Apply now and join the thl journey.