AO3 Program Support Officer

Program Support Officer | AO3 | TMR North Coast Sunshine Coast | Government Contract | AO3 Pay Scale ($51.13–$56.72/hr) Contract | Sept 2026 - Sept 2029 Block 5 Consulting is sourcing a Program Support Officer to join the Department of Transport and Main Roads (TMR), North Coast Region, working within the Governance and Design team, Stakeholder Management. This is a great opportunity for an experienced administrative or program support professional who wants variety, ownership, and the chance to make a real contribution to how a busy government team runs. The role You'll become the go-to support partner for the Stakeholder Management unit, helping colleagues navigate processes, solve problems, and get things done. Day to day you will: Take joint ownership of a shared high-volume inbox, triaging executive correspondence and enquiries and making sure matters are actioned promptly Provide responsive administrative and operational support that keeps the team organised and focused on outcomes Develop, maintain, and improve systems, databases, reporting tools, and communication channels Support governance and compliance activities, including accurate record-keeping Compile and coordinate information for reports, dashboards, and updates for senior stakeholders Support community engagement activities, including coordination of materials and stakeholder records Build strong working relationships across the region and be a trusted point of contact Spot opportunities to improve processes and contribute to team-wide projects What we're looking for Experience managing a busy, high-volume inbox with accurate, professional communication across a range of stakeholders Strong organisational and time management skills, with the ability to prioritise in a dynamic environment Excellent attention to detail and a commitment to high-quality work Strong problem-solving skills and a genuine initiative to get on with things A customer-focused approach and commitment to helping others succeed Experience with administrative, governance, and record-keeping processes, including database maintenance Confidence working independently while contributing to a collaborative team Solid working knowledge of Microsoft Office, including Teams and SharePoint Highly regarded: experience with process improvement or business efficiency initiatives, and prior exposure to Queensland Government or public sector processes. The details Location: TMR, 50 Wises Road, North Coast Region Hours: Up to 38 hours per week, Monday to Friday, within TMR business hours (7am–6pm) Working Rights: Must have valid Australian Working Rights for this role How to apply Click apply now to submit your resume. For a confidential discussion about the role, contact Kim Aitken at Block 5 Consulting on kim.aitken@block5.com.au . Block 5 Consulting — building confidence through delivery.