Student Services & Experience Manager

Company Description Navitas is a leading global education provider that has helped generations of learners transform their lives through education. Working in our University Partnerships Australasia (UPA) division you’ll be part of a team supporting Navitas’ portfolio of colleges, campuses, and offices. Job Description The Student Services & Experience Manager (SSEM) role is responsible for ensuring our student experiences remain at the centre of our operations, through overseeing the student services team and supporting them to deliver a welcoming, effective and high standard of support across the student life cycle, from welcoming them to Navitas English and providing ongoing administration, activities, accommodation and student welfare services. Qualifications Essential: Working with Children Check (or appropriate state required documentation) High school certificate or higher Customer service focus with the ability to interact well with people from a wide variety of cultural backgrounds. Highly organised with the ability to multitask, prioritise work, complete tasks under pressure and within tight time frames, with an attention to detail. Excellent written and verbal communication skills. Experience in using tools and systems such as a Student Management System and MS Office skills. Desirable: Previous experience in an administration management role. Knowledge of the ELICOS industry. Experience in student accommodation reservations or similar. Experience dealing with study groups Handling payments and receipting processes. Additional Information What we offer An attractive remuneration package will be negotiated with the successful candidate. The Navitas Group offers outstanding long-term career opportunities within Australia and abroad, and is values driven and an equal opportunity employer. How to apply Enquiries and applications addressing the essential and desirable Selection Criteria and a current CV should be sent to: Alex Cadman Director, Centre Operations Alex.Cadman@navitas.com Applications close midnight Sunday September 6th 2026 Successful applicants require working rights in Australia and will be subject to relevant pre-employment checks. Navitas strives to be a workplace that promotes diversity, flexibility and equal employment. As such, we invite experienced candidates of all ages, people with a disability and Indigenous Australians to apply.