Student Services Manager

About us Our campus is located on Gadigal land in central Sydney, within the historic sandstone walls of what was once the Darlinghurst Gaol and is now one of the nation’s premier art institutions where many of Australia’s leading artists having studied and taught. The National Art School is Australia’s leading independent art school, dedicated to exceptional, studio-based art education and shaping contemporary art practice. The National Art School (NAS) is accredited through TEQSA and offers Bachelor of Fine Art, Bachelor of Fine Art (Honours), Masters and Doctorate courses. The School is at the forefront of learning, creativity and innovative practice utilising its independent identity and distinctive studio-based teaching model to deliver exceptional higher education and research, scholarship and professional practice. Why join us? At the National Art School, you'll have the opportunity to contribute to the success of Australia's next generation of artists, researchers and creative leaders. This is a unique leadership role where you can make a meaningful impact on the student experience while working within one of Australia's most respected and distinctive higher education institutions. We offer: The opportunity to lead a dedicated Student Services team and shape the student experience across the entire academic journey A collaborative and inclusive workplace culture that values creativity, innovation and continuous improvement Professional development opportunities and support for ongoing learning and career growth The ability to influence systems, processes and service delivery within an independent institution committed to excellence A rewarding environment where your work directly contributes to student success, engagement and wellbeing A commitment to equity, diversity and inclusion, fostering a culturally safe and respectful workplace for all Join a passionate community of educators, arts professionals and higher education specialists dedicated to supporting creativity, academic excellence and the future of contemporary art in Australia. About the role The Student Services Manager leads the Student Services Team and is responsible for overseeing the entire student lifecycle, from application and enrolment through to graduation. The role ensures the delivery of high-quality student administration services, expert advice on enrolment, fees and academic policies, and the effective management of student records and processes. Working collaboratively across the School, the Student Services Manager drives continuous improvement of systems and procedures, maintains the integrity of student data, and ensures compliance with regulatory and reporting requirements, while fostering a positive, efficient and student-centred experience. Key responsibilities Lead the Student Services Team and manage team development Oversee the entire student lifecycle from application and enrolment through to graduation Deliver high-quality student administration services Provide expert advice on enrolment, fees and academic policies Manage student records and processes effectively Drive continuous improvement of systems and procedures Maintain the integrity of student data Ensure compliance with regulatory and reporting requirements Foster a positive, efficient and student-centred experience About you Experienced student services professional with a strong background in higher education administration Proven leadership capability to effectively manage and develop a team Strong commitment to student-centred service, equity and inclusion Experience using Student Information Systems Confident in managing data integrity, reporting, system configuration and process improvement Experience ensuring compliance with regulatory frameworks and government reporting requirements Highly detail-oriented with ability to balance competing priorities in a fast-paced environment Comfortable making informed decisions using sound judgement and initiative Ability to foster a supportive, culturally safe and inclusive environment that promotes student wellbeing, engagement and success How to Apply Please visit the National Art School website https://nas.edu.au/about/work-with-us for more information and to download the position description. Please include the following in your application: A covering letter addressing how your experience matches the job requirements. A comprehensive resume citing your qualifications and outlining professional experience. If you have any questions or if we can assist in making the application process more accessible for you, please call Abby Hasleham on 02 9339 8658 or email abby.hasleham@nas.edu.au . Please email your application to hr@nas.edu.au The closing date for this application is 13 September 2026. The National Art School is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.