People Operations Specialist (US/PH Experience)

Location: Philippines (Remote) Working Hours: Flexible, with significant overlap with US business hours (PST) Reports To: Operations / Founding Team Employment Type: Contract About the Company We are building the future of on-demand home services. Our technology platform seamlessly connects customers with trusted service professionals, delivering fast, reliable, and high-quality services at scale. As an early-stage, high-growth startup, we move quickly, solve complex problems, and expect every team member to contribute beyond a traditional job description. We're looking for builders who thrive in ambiguity and enjoy creating systems and processes from the ground up. The Opportunity We're looking for a People Operations Specialist to help build and scale the people infrastructure behind our growing team. This is not a traditional HR administration role. You'll work closely with leadership to create practical, scalable people processes while supporting employees throughout the customer and employee lifecycle—from onboarding and engagement to performance and offboarding. You'll need to be equally comfortable handling day-to-day people operations and stepping back to improve the systems behind them. The ideal candidate is an A-player who is highly organized, proactive, resourceful, and comfortable navigating ambiguity. Experience supporting both US and Philippine-based teams , particularly in a remote or distributed environment, is strongly preferred. Key Responsibilities People Operations Own and improve core people operations processes across the customer and employee lifecycle. Coordinate and support onboarding, including contracts, documentation, system access, orientation, and new hire experience. Maintain accurate and organized employee records, HR documentation, and people systems. Support offboarding processes, including documentation, access coordination, final requirements, and employee transitions. Serve as a first point of contact for employee questions regarding policies, processes, and general people-related matters. Ensure a positive, consistent, and professional employee experience across a distributed workforce. HR Administration & Compliance Support HR administration for both Philippine and US-based employees and contractors. Maintain employment-related documentation, contracts, policies, and personnel records. Coordinate with internal and external stakeholders on payroll inputs, benefits administration, and other employee requirements as needed. Support compliance with applicable employment requirements and internal company policies. Help identify potential people and compliance risks and escalate issues appropriately. Stay informed about relevant employment practices and requirements in the Philippines and the US. Employee Experience & Engagement Help create initiatives that strengthen employee engagement, communication, and company culture. Support regular employee check-ins, feedback processes, and engagement activities. Assist in identifying recurring employee concerns and opportunities to improve the employee experience. Help build programs and processes that support a high-performing, accountable, and engaged remote workforce. Performance & Manager Support Support the administration and coordination of performance management processes. Help managers maintain consistent documentation and follow people-related processes. Assist with goal-setting, performance reviews, feedback cycles, and employee development initiatives. Support leadership and managers with people data, reporting, and operational insights. Help ensure people processes are practical, consistent, and aligned with the company's stage of growth. Employee Relations Support the initial handling and documentation of employee concerns and workplace issues. Help coordinate fact-finding, documentation, and follow-up for employee relations matters. Maintain discretion and sound judgment when handling confidential or sensitive information. Escalate complex employee relations, legal, or compliance matters to the appropriate leadership or external advisors. Process Building & Improvement Build and document scalable HR processes, workflows, playbooks, and standard operating procedures. Identify manual, unclear, or inefficient people processes and recommend improvements. Help implement and optimize HRIS, people systems, and workflow automation as the company grows. Use data and employee feedback to identify trends and improve people operations. Balance building for scale with keeping processes simple and practical for an early-stage company. Qualifications Required 3+ years of progressive HR or People Operations experience. Experience supporting the full employee lifecycle, including onboarding, employee administration, performance processes, and offboarding. Experience supporting Philippine-based employees , including familiarity with local employment practices and HR administration. Experience supporting US-based employees, contractors, or remote teams , or strong exposure to US HR practices. Strong understanding of employee relations and the ability to handle sensitive matters with professionalism and discretion. Excellent written and verbal communication skills. Strong organizational, documentation, and project management skills. Comfortable working independently and managing multiple priorities. High attention to detail, sound judgment, and strong follow-through. Comfortable working in a fast-paced startup environment with evolving priorities. Preferred Experience working with a US-based startup, technology company, or high-growth business. Experience supporting distributed or remote teams across multiple time zones. Familiarity with both US and Philippine employment models, including employees and independent contractors. Experience with HRIS, payroll, performance management, and employee engagement platforms. Experience building HR policies, processes, and playbooks from scratch. Exposure to working with external HR, payroll, legal, or benefits providers. Experience supporting teams across multiple business functions and levels. What We're Looking For We're looking for someone who: Thinks like an owner rather than an administrator. Can balance empathy with sound judgment and business needs. Is comfortable working with both structure and ambiguity. Builds practical systems instead of waiting for perfect processes to exist. Takes ownership and follows through without needing constant direction. Handles confidential information with maturity and discretion. Can communicate confidently with employees, managers, founders, and external partners. Is proactive about identifying people issues before they become bigger problems. Is resourceful and knows when to solve independently versus when to escalate. Enjoys building the people foundation of a growing company. Is comfortable rolling up their sleeves and contributing beyond a traditional job description. Working Hours This role requires meaningful overlap with US (Pacific Time) business hours. While the schedule offers flexibility, candidates should be comfortable supporting employees, managers, and people-related activities across North American working hours as business needs require. We are looking for someone who can operate independently while remaining highly responsive and collaborative in a fast-moving, distributed environment.