HR Operations Specialist – Client Relations

About the Role CPS APAC Human Resource Management Consultancy is looking for an experienced and client-focused HR Administrator – Client Relations to join our growing team. This role combines HR Administration, Employee Relations, and Client Relationship Management . You will serve as a key point of contact for employees and assigned clients, ensuring that HR processes are handled accurately, employee concerns are addressed promptly, and client requirements are delivered within agreed timelines. The ideal candidate is highly organized, service-oriented, detail-focused, and comfortable managing multiple priorities in a fast-paced HR, BPO, EOR, outsourcing, or managed services environment. Key Responsibilities HR Administration Maintain accurate employee records, HR databases, and personnel files. Prepare employment contracts, onboarding documents, and employee movement documentation. Coordinate employee onboarding, regularization, transfers, offboarding, and exit processes. Process HR requests such as employment certificates, employment verification, government forms, and other HR documentation. Monitor attendance, leave records, and other HR administrative requirements. Coordinate with Payroll and Finance to ensure accurate and updated employee information. Employee Relations Serve as a primary HR contact for employee concerns and day-to-day HR inquiries. Facilitate employee orientation and company policy briefings. Assist in addressing employee concerns and escalate complex cases to HR Management when necessary. Support disciplinary and employee relations processes, including preparation of notices and documentation. Ensure compliance with company policies and applicable Philippine labor regulations. Support employee engagement and retention initiatives. Client Relations Serve as the primary HR point of contact for assigned clients. Build and maintain strong professional relationships with client representatives. Coordinate employee-related concerns and requests between clients and internal teams. Manage client expectations and ensure agreed service levels are consistently met. Respond promptly and professionally to client inquiries regarding HR operations, staffing updates, onboarding, and employee concerns. Conduct regular client check-ins to monitor satisfaction and identify opportunities for service improvement. Client Reporting & HR Metrics Prepare and submit accurate and timely HR reports to assigned clients. Generate and maintain reports covering: Headcount Attendance and absenteeism Leave utilization Employee movements Recruitment and onboarding status Attrition and turnover HR compliance Maintain HR reporting dashboards and trackers. Assist in preparing management reports and presentations. Ensure all client reports are complete, accurate, and submitted within agreed deadlines. Compliance & Documentation Maintain accurate and confidential employee and client records. Ensure HR documentation complies with company standards and applicable regulations. Support HR audits and compliance reviews. Coordinate with government agencies when necessary for employee documentation and statutory requirements. Handle sensitive employee and client information with confidentiality and professionalism. Qualifications Bachelor's Degree in Human Resources, Psychology, Business Administration , or a related field. At least 7 years of experience in HR Administration , preferably with Client Relations responsibilities. Experience in BPO, HR Outsourcing, Employer of Record (EOR), HR Consulting, Shared Services, Managed Services, or RPO is highly preferred. Working knowledge of Philippine labor regulations and statutory requirements, including SSS, PhilHealth, Pag-IBIG, BIR, and DOLE . Experience handling employee relations and HR documentation. Experience preparing client reports, HR metrics, and dashboards. Proficient in Microsoft Excel, Word, and PowerPoint and Google Workspace. Experience using HRIS, payroll systems, or ticketing systems is an advantage. Strong English communication skills, both written and verbal. Preferred Skills & Competencies Strong client and stakeholder management skills Excellent communication and interpersonal skills Highly organized and detail-oriented Strong problem-solving and conflict-resolution abilities Ability to manage multiple clients, employees, and priorities Customer-service-oriented mindset Strong sense of confidentiality and professionalism Ability to work independently and collaboratively Ability to meet deadlines and service-level requirements Adaptable and comfortable working in a fast-paced environment Key Performance Indicators Your success in this role will be measured through: 95%+ client satisfaction 100% on-time submission of client reports 99% accuracy of employee records Timely resolution of employee concerns within agreed SLAs Zero major HR documentation or statutory compliance issues Consistent achievement of agreed client service-level requirements Why Join CPS APAC? At CPS APAC, you will have the opportunity to work in a dynamic HR environment where you can strengthen your expertise in HR Administration, Employee Relations, Client Management, and HR Outsourcing . You will work closely with HR, Recruitment, Payroll, Finance, Operations, and client stakeholders, giving you broad exposure to end-to-end HR operations and client servicing. Reporting Line Reports To: HR Manager / HR Operations Manager Works Closely With: Payroll Team Recruitment Team Finance Team Operations Team Client Success Team Assigned Client Representatives How to Apply If you are an experienced HR professional who enjoys both people management and client interaction , we would love to hear from you. Apply now and join CPS APAC Human Resource Management Consultancy . CPS APAC Human Resource Management Consultancy Recruitment • HR Advisory • Payroll • Outsourcing 11th Floor, One Corporate Center Building, Ortigas Center, Pasig City, Philippines Website: www.cpsapac.com