Executive I - Credit Control (Recovery)

Job Description: 1. Tenant Account Monitoring Monitor and manage tenant aging reports on a daily / weekly basis. Identify overdue accounts and categorize according to aging buckets (30/60/90 days). Highlight high-risk accounts to management promptly. 2. Debt Recovery & Collection Perform reminder calls, emails, and follow-ups for overdue payments. Issue reminder letters, demand letters, and notices of default. Arrange meetings with tenants facing financial difficulties. Negotiate repayment plans (subject to management approval). Ensure prompt follow-up on habitually owing tenant 3. Internal Coordination Work closely with: Billing Team (for accurate invoicing) Leasing Team (tenant performance & occupancy cost) Mall Operations (enforcement action) Legal team (if litigation required) Participate in tenant performance review meetings. Job Requirements: Diploma or Degree in Accounting, Finance, Business Administration, or related field. Minimum 1–2 years of experience in credit control, debt recovery, or accounts receivable. Fresh graduates are encourage to apply. Good understanding of Accounts Receivable processes, tenant billing, and rental collection. Strong negotiation, communication, and problem-solving skills with the ability to handle difficult tenant situations professionally. Self-motivated, result-oriented, and able to work independently under pressure to achieve collection targets. Willing to be based in Sunway Pyramid Selangor.