HR Operations Team Lead

Role Overview: The Staff Services Partnering Lead is responsible for leading an assigned shift and ensuring the effective delivery of contractor support services, including onboarding, timesheet administration, and offboarding. From a revenue standpoint, the objective is to ensure that all work areas and processes are being complied with. Schedule : Monday to Friday, 9:00 PM - 6:00 AM Manila time Independent Contractor Perks: Enjoy a permanent work-from-home setup Health Insurance after 90 days Duties and responsibilities: Manage a partner shift group Ensure team compliance and quality checks Monitor and manage team attendance and leaves Maintain team productivity and efficiency POC for VIP client concerns and coverage when the assigned SSP is on leave Staff Services Partnering Pipelines POC for the assigned shift coverage Onboarding and Offboarding reviews of staff assigned to the shift group Support up to 15-20 executive hires Guide new contractors on required systems and administrative processes. Ensure contractors clearly understand contract terms and expectations. Partner with Client Success during the contractor’s first day. Support the rest of the onboarding team, as needed. Monitor and approve contractor timesheets accurately and on time, including proper schedule plotting to ensure correct billing and prevent payment delays. Ensure zero or minimal disputes related to timesheet administration. Conduct check-ins as needed to provide support and identify potential risks. Ensure prompt and appropriate responses and resolution of requests, tickets, and contractor inquiries. Partner with Client Success to ensure quality service delivery. Escalate relevant concerns to the Client Success Manager (CSM), as needed. Conduct offboarding discussions in a timely manner, ensure proper notice handling, and guide contractors through the offboarding process. Update contractor records to accurately reflect relevant offboarding details. Support post-offboarding concerns when necessary. Required Experience Bachelor's degree or equivalent work experience. At least 2 years of experience leading or supervising a team of 8 or more members. Experience in HR Operations, Employee Relations, Customer Support, Shared Services, BPO Operations, or similar operational environments. Experience managing team performance, coaching team members, and driving operational results. Experience handling escalations and resolving complex employee or customer concerns. Preferred Competencies Strong leadership and people management skills. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. High attention to detail and organizational skills. Ability to prioritize multiple tasks in a fast-paced environment. Strong stakeholder management and collaboration skills. Process improvement mindset with the ability to identify operational efficiencies. Comfortable working with data, reports, and operational metrics.