Service Manager

Are you a people-focused leader with a passion for delivering excellent public service? Then come join us at the Nelson District Court and help us deliver people-centred justice services that make a real difference in the lives of New Zealanders. Te Haeata/The Opportunity We are looking for a dynamic Service Manager to lead our our Family/Civil/Tribunals team at the Nelson District & High Court . This is a key leadership role within our Operations and Service Delivery (OSD) group, responsible for coaching and supporting staff, driving high performance, and ensuring consistent, quality service delivery across jurisdictions. As a Service Manager, you will lead a team, fostering a culture of excellence, accountability, and continuous improvement. You will also oversee day-to-day court operations, ensuring customers receive consistent, high-quality service. This role may include holding statutory appointments such as Deputy Registrar of the District Court, and other delegated authorities under relevant legislation. Ō pūkenga/Skills and Experience To be successful in this role, you will bring: Proven experience managing and developing staff capability through coaching and support. Operational management experience, ideally in a court, tribunal, or customer service environment. Strong leadership skills to motivate and lead teams to achieve targets and understand their contribution to the bigger picture. A track record of supporting and implementing changes to business and work processes. The ability to work in a fast-paced environment with multiple stakeholders. Resilience and confidence in leading in a public-facing role. Excellent communication skills and sound judgement. Mō mātou/About us At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand. The team in Nelson are a closeknit group who work together to support our judicial officers and provide a friendly service to court users. We place a strong emphasis on wellbeing, recognising the demands of our work and the importance of looking after one another. Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions. Ngā painga o tēnei wāhi mahi/What's great about working here We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include: 4.4 weeks holiday leave flexible work hours where possible an online professional development portal access to a variety of inclusive and proactive networks. See our full range of benefits here . With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career. Utu ā-tau/Salary The appointing salary for this role will be between $99,208 and $127,683 based on skills and experience. Tono mai/Apply To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter. Applications close on 7 September 2026. If you have any questions, please contact recruitment@justice.govt.nz Follow us on LinkedIn