Senior Operations Coordinator / Scheduling Coordinator

LGC Traffic Management is excited to offer an opportunity for a customer-focused, organised, and enthusiastic Senior Operations Coordinator to join our team. With our commitment to becoming a leading provider of Traffic Management Services in Western Australia, this role presents excellent prospects for professional growth and career advancement. The Senior Operations Coordinator will play a key role in managing client relationships and ensuring seamless coordination of scheduling for traffic management services. As the primary point of contact for our clients, this role requires exceptional communication skills, attention to detail, and a proactive approach to problem-solving. This is a fast-paced, high-pressure role that requires the ability to adapt quickly to changing priorities. Success in this position depends on working collaboratively as part of a team, maintaining a positive attitude, and performing effectively under pressure while delivering exceptional service. Immediate start. Key Responsibilities Client Relationship Management: • Serve as the first point of contact for client inquiries, bookings, and service updates. • Build and maintain strong relationships with clients to ensure satisfaction and repeat business. • Actively address client concerns and provide timely resolutions to issues. Scheduling: • Coordinate and manage bookings for traffic management projects in alignment with client requirements. • Ensure all resources, including personnel and equipment, are allocated efficiently. • Respond to Emergency response call outs promptly and meet timeline KPI's. Operational Support: • Liaise with field staff and clients to ensure smooth project execution. • Respond promptly to last-minute changes, cancellations, or urgent requests. • Assist with monitoring project progress and addressing on-site challenges as needed. Qualifications & Experience: • Strong background in customer service, preferably within the traffic management, construction, or related industry. • Proven ability to manage multiple client requests and schedules simultaneously. • Excellent interpersonal and communication skills, with a client-focused mindset. Preferred Certifications: • Construction Industry Induction Card (white/blue card) • Traffic Control (TC) + Basic Worksite Traffic Management (BWTM) ticket highly regarded. Working Conditions: • Alternating weekly day shift / weekly pay cycle. • Scheduled rotating roster managing the out of hours phone. • May require working outside regular business hours, including evenings and weekends, depending on business requirements. LGC is an Equal Opportunity Employer, and we strongly support diversity in our workforce. If would like to be part of our team, APPLY NOW Due to the anticipated high volume of applicants we expect to receive, only shortlisted candidates will be contacted. Applications submitted via recruitment agencies will not be accepted at this time.