Database Administrator

Presales - Demonstrated ability to troubleshoot challenging technical issues - Excellent client/ customer management skills in term of presales engagement - Support TOR include creating and changing together with partners - Good technical presentation skill Support - To manage and resolve Service Requests logged by customers (internal and external) on Database and CDC and contribute to proactive support activities according to product support strategy and model - Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards - Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.) - Contributing to Knowledge Management content creation and maintenance - Working with development on product improvement programs What we're looking for - Experience troubleshooting and optimizing Database performance - Strong experience with relational databases such as Oracle (or other DB) is required. - A fundamental understanding of IT service management and the ITIL business process - Bachelor or higher in Computer Information Systems or equivalent experience in a related field - Familiarity with Linux or other OS - Good written and verbal communication skills in English - with the ability to clearly explain solutions to complex technical problems - Ability to work with high-value customer administrators and developers - Excellent time management skill