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About the role We are seeking a highly organized and customer-focused Customer Service & Operations Executive to support customer service, order processing, logistics coordination, and administrative operations within the lubricants and chemicals industry. This role plays a vital part in ensuring the smooth flow of customer orders from enquiry through delivery. You will work closely with cross-functional members to coordinate orders, manage customer communications, resolve operational issues, and ensure a seamless customer experience. The ideal candidate is detail-oriented, proactive, and comfortable working in a fast-paced environment where accuracy, responsiveness, and follow-through are essential. Key responsibilities Manage customer enquiries, order updates, delivery schedules, and document requests in a professional and timely manner. Process sales orders, delivery orders, returns, and related transactions accurately within the ERP system. Coordinate inventory availability, delivery arrangements, stock transfers, and returns with relevant internal stakeholders. Monitor order progress and proactively communicate status updates, delays, or exceptions to customers and internal teams. Support purchasing, goods receipt, and related documentation where required. Maintain accurate customer, item, pricing, and transaction records. Prepare sales, inventory, and operational reports as needed. Escalate pricing discrepancies, stock shortages, and operational issues promptly to ensure timely resolution. Support continuous improvement initiatives to enhance customer service and operational efficiency. Perform other administrative duties as assigned. What we're looking for Diploma, Higher NITEC, or equivalent qualification. Minimum 2 years of experience in customer service, sales administration, order processing, or a similar role. Experience with SAP Business One (SAP B1) or other ERP systems is highly preferred. Proficient in Microsoft Office application suite. Excellent verbal and written communication skills. Strong organizational and time management skills, with the ability to manage multiple priorities. Meticulous attention to detail and commitment to data accuracy. Customer-focused with a proactive and solution-oriented mindset. Able to work independently and collaboratively within a team environment. Reliable, responsible, and adaptable in a dynamic business environment. Apply now Be part of a growing business serving customers across local and regional markets. In this role, you will work closely with customers, distributors, suppliers, and cross-functional teams, gaining valuable exposure to customer service, logistics, inventory management, and business operations. If you are a proactive team player who enjoys coordinating multiple activities and delivering excellent service, we would love to hear from you. Please submit your CV detailing your relevant experience and qualifications. Only shortlisted candidates will be notified.
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
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Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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