IT Operations

About the role We are looking for a hands-on and experienced IT Operations to manage and support daily IT operations across our cluster offices in Bangkok. The role is responsible for maintaining computers, software, network infrastructure, LAN/Wi-Fi, and office IT systems, while providing timely technical support to employees. Key responsibilities Provide daily IT support across multiple company offices Install, configure, maintain, and troubleshoot computers, laptops, printers, and other IT equipment Install and configure Windows, software, applications, drivers, and required tools Prepare computers and IT equipment for new employees Troubleshoot hardware, software, system, and connectivity issues Manage and maintain office LAN, Wi-Fi, switches, routers, and network equipment Troubleshoot IP, DHCP, DNS, VLAN, and general network connectivity issues Monitor and maintain office Internet and network performance Support and troubleshoot FortiGate Firewall and related network security configurations Coordinate with Internet Service Providers, building management, and external IT vendors About you 2–4 years of experience in IT Support, IT Operations, IT Technician, or a similar role Strong hands-on experience with computer hardware, Windows, software installation, and troubleshooting Good knowledge of LAN, Wi-Fi, TCP/IP, DHCP, DNS, VLAN, switches, and routers Experience with network troubleshooting and office network infrastructure Strong English communication skills, both written and spoken Able to communicate effectively with international employees and external vendors Strong troubleshooting and problem-solving skills Proactive, responsible, and able to work independently Willing to travel between company offices when required