Project Manager 项目经理

岗位描述/Position Mission The position of Service Delivery Manager belongs to Overseas Operation Department, focusing on European market IT service operation, technical support and end-to-end service delivery management. The team is committed to building standardized, efficient and localized European IT service system, supporting the stable operation of the client’s overseas automobile business, covering European local vehicle operation, regional after-sales service, IT infrastructure operation and business system technical support. 海外服务交付经理岗位隶属于海外运营部门，核心负责欧洲市场IT服务运营、技术支持及端到端全流程服务交付管理。团队致力于搭建标准化、高效化、本地化的欧洲IT服务体系，支撑海外业务稳定运营，业务覆盖欧洲本地运营、区域售后服务、IT基础设施运维及业务系统技术支持等核心板块。 We are dedicated to optimizing European regional IT service delivery processes, improving local service response efficiency and customer satisfaction, realizing standardized and agile management of European overseas operation services, and supporting the long-term development and localized layout of the business in Europe. 我们专注于优化欧洲区域IT服务交付流程，提升本地服务响应效率与客户满意度，实现欧洲海外运营服务的标准化、敏捷化管理，助力公司业务在欧洲市场的长期发展与本地化战略布局。 主要职责/Your Responsibilities 1.Service Management System Construction & Implementation / 服务管理体系搭建与落地推行 Take charge of the landing, implementation and continuous optimization of ITIL service management system in European overseas business scenarios, formulate standardized operation and maintenance service processes, service level agreements (SLA) and service delivery specifications for European regions. Responsible for the overall governance of European overseas IT operation teams and operation & maintenance projects, realize the standardized, procedural and institutionalized management of daily operation services, business support and fault handling. Continuously sort out system operation pain points, optimize service delivery mechanisms, and ensure the consistency and compliance of European local service management systems. 负责ITIL服务管理体系在欧洲海外业务场景的落地实施与持续优化，制定欧洲区域标准化运维服务流程、服务等级协议（SLA）及服务交付规范。统筹欧洲海外IT运营团队及运维项目整体治理，实现日常运营服务、业务支撑、故障处理的标准化、流程化、制度化管理。持续梳理体系运营痛点，优化服务交付机制，保障欧洲本地服务管理体系的统一性与合规性。 2.Overseas Operation Team Management & Daily Delivery Supervision / 海外运营团队管理与日常交付管控 Provide direct line management for the European local IT operation service team (team size more than 30 people), independently manage the daily work of the Helpdesk L1/L2technical support team, covering European local IT basic infrastructure maintenance, business system application operation and maintenance, regional user technical support, fault troubleshooting and daily service guarantee. Formulate team work norms and post responsibilities, supervise daily service delivery quality, optimize team work efficiency, and ensure stable and efficient operation of European front-line service teams. 对30人以上欧洲本地IT运营服务团队进行直线管理，独立负责Helpdesk L1/L2技术支持团队日常工作，覆盖欧洲本地IT基础架构运维、业务系统应用运维、区域用户技术支撑、故障排查及日常服务保障工作。制定团队工作规范与岗位职责，监督日常服务交付质量，优化团队工作效率，保障欧洲一线服务团队稳定高效运转。 3.European Overseas Project Delivery & Cross-cultural Management / 欧洲海外项目交付与跨文化管理 Lead the end-to-end delivery and full-cycle management of European local IT service projects, take charge of European regional localized service delivery and project iteration. Be responsible for leading local European teams (based in Europe) to carry out service operation work, cope with cross-cultural, cross-timezone and cross-regional collaborative scenarios within Europe, resolve cross-border communication and resource coordination problems in project delivery, ensure the on-time delivery, quality compliance and stable iteration of European local projects, and accumulate standardized experience for localized service operation in Europe. 主导欧洲本地IT服务项目端到端交付与全生命周期管理，全权负责欧洲区域本地化服务交付与项目迭代工作。带领驻欧洲本地团队开展服务运营工作，适配欧洲区域内跨文化、跨时区、跨区域协作场景，解决项目交付中的跨境沟通、资源协调难题，保障欧洲本地项目准时交付、质量合规、稳定迭代，为欧洲区域本地化服务运营沉淀标准化经验。 4.Comprehensive Team & Project Soft Capability Management / 团队与项目综合软实力管理 Undertake full-cycle management of team performance, cost, risk, progress and quality. Establish a complete team performance appraisal system, complete regular staff performance assessment, talent training and team capability improvement. Control the overall budget and operation cost of European overseas service projects, identify and prevent project delivery risks, reasonably arrange project progress nodes, strictly control service delivery quality, and continuously optimize service management indicators. Apply Agile, Scrum, Kanban, PMP and ITIL system management methods to improve the overall refined management level of the team. 负责团队绩效、成本、风险、进度、质量的全周期管理。搭建完善的团队绩效考核体系，完成员工常态化绩效考评、人才培养及团队能力提升工作。管控欧洲海外服务项目整体预算与运营成本，识别并规避项目交付风险，合理排布项目进度节点，严控服务交付质量，持续优化服务管理指标。运用敏捷、Scrum、看板、PMP项目管理及ITIL体系管理方法，提升团队整体精细化管理水平。 5.Pan-IT Business Understanding & Team Capability Empowerment / 泛IT业务认知与团队能力赋能 Possess comprehensive pan-IT industry cognition and business understanding, accurately grasp the core work direction, key business demands and European local customer core concerns of the service delivery team. Master the full lifecycle of desktop operation and maintenance including software and hardware, proficient in global O&M frameworks covering 7×24 multi-time zone support and multi-language service scheduling. Evaluate team capability matching degree and service delivery performance results in real time, put forward targeted service optimization plans and team improvement suggestions. Conduct daily technical guidance, business training and capability empowerment for team members, help the team match European high-standard service delivery requirements, and continuously improve the professionalism and stability of regional IT operation services. 具备全面的泛IT行业认知与业务理解力，精准把控服务交付团队核心工作方向、关键业务需求及欧洲本地客户核心关切。熟练掌握软硬件桌面运维全生命周期工作，精通7×24小时多时区支撑、多语种服务调度的全球化运维体系。实时评估团队能力匹配度与服务交付成效，制定针对性的服务优化方案与团队提升方案。为团队成员提供日常技术指导、业务培训与能力赋能，助力团队适配欧洲高标准服务交付要求，持续提升区域IT运营服务的专业性与稳定性。 岗位要求/Required Qualification Education/学历要求 Bachelor degree or above in Computer Science, Information Technology, Engineering Management or related fields. 计算机科学、信息技术、工程管理等相关专业本科及以上学历。 Certifications/资质证书 PMP/PRINCE2 (Project Management) or ITIL 4 Managing Professional (Service Management) certification is preferred. ISO 27001/20000 Lead Auditor (Compliance Audit) experience is preferred. 持有PMP/PRINCE2项目管理认证、ITIL 4 MP服务管理认证者优先；具备ISO 27001/20000首席审核合规审计经验者优先。 Work Experience/工作经验 10+ years of IT project management experience, including 5+ years managing global teams of 30+ people with cross-regional team management experience. 10年以上IT项目管理工作经验，其中5年以上30人以上全球化团队管理经验，具备跨区域团队统筹管理经历。 Successfully led multinational vendor co-construction projects with practical experience in hybrid local deployment + remote delivery models. 成功主导过跨国供应商共建项目，具备本地落地+远程交付混合模式项目实操经验。 Proficient in global O&M frameworks, including 7×24 multi-time zone support, multi-language service scheduling and cross-cultural collaboration mechanisms. 精通全球化运维体系，熟悉7×24多时区支撑、多语种服务调度、跨文化协作机制。 Possess systematic learning and practical landing experience in the ITIL framework. 具备ITIL体系系统化学习经历及落地实施实战经验。 Prior experience in European automotive overseas operation project delivery is preferred. 有欧洲海外运营项目交付经验者优先。 Knowledge, skills and abilities/知识与能力要求 Team Leadership & Management Capability: Outstanding leadership and team management capabilities, able to motivate, guide and cultivate large-scale cross-regional teams, optimize team operation efficiency and stabilize service delivery quality. 团队领导与管理能力：具备优秀的领导力与团队管理能力，能够激励、引导、培养大型跨区域团队，优化团队运营效率，稳定服务交付质量。 Communication & Coordination Capability: Excellent communication and interpersonal skills, capable of efficiently docking with European local customers, multinational suppliers and internal teams to build stable and cooperative business relationships. 沟通协调能力：具备出色的沟通与人际交往能力，可高效对接欧洲本地客户、跨国供应商及内部团队，搭建稳定的业务协作关系。 Problem-solving& Decision-making Capability: Strong problem-solving and independent decision-making capabilities, able to quickly respond to emergencies and make accurate critical decisions in high-pressure and complex cross-border project scenarios. 问题解决与决策能力：具备极强的问题处理与独立决策能力，可在高压、复杂的跨境项目场景中快速响应突发问题，做出精准的关键决策。 Service Delivery & Optimization Capability: Familiar with international advanced service delivery processes and industry best practices, equipped with innovative thinking and continuous improvement awareness, able to continuously iterate and optimize European regional service systems and delivery mechanisms. 服务交付与优化能力：熟悉国际主流服务交付流程与行业最佳实践，具备创新思维与持续优化意识，可对欧洲区域服务体系、交付机制进行持续迭代与改进。 Project Management Professionalism: Proficient in mainstream project management tools and methodologies including Agile, Scrum, Kanban, able to implement refined and standardized management for large-scale overseas projects. 项目管理专业能力：熟练掌握敏捷、Scrum、看板等主流项目管理工具与方法论，可对大型海外项目实施精细化、标准化管理。 Language: Fluent in Chinese and English with excellent written and oral expression skills; mastery of other European languages is a plus. 语言能力：中英双语流利，具备优秀的书面及口语表达能力；掌握其他欧洲小语种者优先。