HR Business Partner

HR Business Partner – Pasay City, Manila Role Summary We are seeking a hands-on HR Business Partner to support a fast-paced BPO / night-shift workforce in Manila. This role partners closely with business leaders and employees, with a strong and essential focus on Employee Relations (ER) , performance management, engagement, and overall employee experience. Key Responsibilities: Act as the primary HR partner to leaders and employees across the full employee lifecycle Lead and manage end-to-end Employee Relations cases including grievances, investigations, misconduct, and disciplinary actions Ensure full compliance with due process and maintain accurate documentation for all ER and separation cases Analyze ER trends (attrition, absenteeism, repeat cases) and implement proactive interventions Provide practical, business-aligned HR guidance to leaders in a 24x7 BPO environment Support performance management processes, including goal setting, coaching, and PIPs Drive employee engagement and retention initiatives, with a focus on night-shift workforce needs Monitor key people metrics and deliver actionable insights to stakeholders Collaborate with HR COEs (TA, Rewards, L&D, HR Ops) to implement HR programs effectively Qualifications & Experience Bachelor’s degree required; postgraduate qualification in HR, Psychology, or Business preferred 10 years of HR experience with a strong, hands-on Employee Relations background Demonstrated experience handling ER cases in BPO, shared services, or operations-driven environments Strong knowledge of Philippine labor laws, due process, and statutory compliance Ability to operate effectively in fast-paced, high-volume, and 24x7 work environments Experience supporting night-shift operations is highly preferred Must be willing to work in Pasay City under a hybrid setup (2–3 days onsite per week)