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Job Summary We are looking for a responsible, organized, and customer-oriented Sales Admin Cum Customer Service to support daily sales administration, order processing, and customer service activities within a food manufacturing / FMCG environment. Key Responsibilities Handle and coordinate customer orders from receipt, processing, confirmation, and follow-up through to delivery. Ensure sales orders are accurately entered, processed, and updated in a timely manner. Communicate with customers regarding order status, delivery schedules, product availability, and other order-related matters. Handle customer enquiries, requests, feedback, and coordination matters professionally and efficiently. Liaise closely with Production, Procurement, Logistics, R&D, and other internal departments to ensure customer requirements are met. Coordinate delivery schedules and follow up on production timelines, material availability, and order fulfilment. Monitor order progress and proactively follow up on delays, changes, shortages, or supply constraints. Assist in resolving customer and operational issues by coordinating with the relevant departments. Assist in managing customer forecasts, usage tracking, replenishment requirements, and delivery planning. Maintain accurate records of sales orders, customer information, pricing, usage, deliveries, and other relevant sales data. Prepare and maintain sales documents, quotations, order confirmations, invoices, and other related documentation as required. Prepare basic costing and quotations for existing customers when required. Track sales data and key operational metrics and assist in preparing basic reports using Microsoft Excel. Follow up with customers for order confirmation, delivery arrangements, and other necessary information. Ensure customer records and pricing information are kept accurate and up to date. Provide professional written and verbal communication to customers, including Mandarin-speaking customers . Support the sales team with administrative and coordination tasks. Maintain proper filing and documentation of customer and sales-related records. Perform other sales administration and customer service duties as assigned by the supervisor or management. Job Requirements Diploma in Business Administration, Sales & Marketing, or a related field . Previous experience in sales administration, customer service, order processing, or sales coordination is preferred. Experience in the food manufacturing or FMCG industry will be an added advantage. Strong coordination and communication skills, with the ability to work effectively with customers and different internal departments. Basic knowledge of costing and quotation preparation . Good working knowledge of Microsoft Excel for order tracking, data management, simple analysis, and reporting. Good written and verbal communication skills. Mandarin proficiency will be an added advantage, particularly when liaising with Mandarin-speaking customers. Customer-oriented with good interpersonal and follow-up skills. Reliable, responsible, organized, and attentive to detail. Proactive, hands-on, and practical in handling customer and operational issues. Able to work independently as well as part of a team. Mature, professional, and able to remain calm under pressure. Willing to learn and adapt to changing customer and operational requirements. Able to multitask and prioritize work effectively in a fast-paced environment .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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